Monday, May 16, 2011

Bank Customer Help

I want a word with the person who named these people who attend the phones at the bank as customer "help" desk personnel. This is the conversation I had with a lady who called me on behalf of my bank to verify if my contact details were correct.

She: Hello, Mr. Sanjana ?
Me: No, But this is Ms. Sanjana
She: *Pauses for a minute* Yes, Mr. Sanjana, I am so and so from your bank and I am calling to verify if you contact details are correct
Me: Sighhhh! OK
She: Are u getting our mails and letters on time in the right address, Sir
Me: (Totally insulted by now) You have been talking to me for the few minutes now, Do I sound like Sir?
She: *Pauses again* Sorry Ma'am. Are getting our mails
Me: Yes. So tell me since you have my details in front of you, is my gender showing as Male in my profile?
She: No Ma'am
Me: So why do I get all mails from you guys addressed to me as Mister and why did you call me mister?
She: Sorry Ma'am please come to the nearest branch with your Foto ID proof to change your name to Ms
Me: What do u mean come to your branch? Can't you do it? and with ID proof? Can't your personnel look at a person and decide if they are a mister or Ms... especially considering their profile in the bank shows their correct gender already? and I don't want to change my name.. Just my salutation.
She: I totally understand ma'am. Sorry for the inconvenience. I am unable to edit any information in the system. You will have to go to your nearest branch.
Me: *Grumble* OK
She: And ma'am be sure to take an photo ID proof that has all personal information including your gender. *Hangs up*
Me: :-O


Anonymous said...


RS said...

So they need the photo - and they cant change the salutation looking at you?! Heheh!

I've had such conversations too - annoying they are.

Sanjana said...

I don't know if they train them to be dumb or only dumb people are chosen for the position. But they have good amusement value :-)